Refund Policy
Last updated: September 28, 2026
We want you to pay only if MepMail works for you. The free tier exists so you can validate the service with real email before spending anything.
1. Test free first
Every account starts free, with a daily sending ceiling and access to the full API, SMTP relay and MCP server. We recommend sending real email on the free tier before choosing a paid plan.
2. 7-day guarantee on your first payment
If you upgrade and are not satisfied, ask us within 7 days of your first payment and we refund it in full — no interrogation. One guarantee per account, on the first paid period.
3. After the first 7 days
After that window, payments are non-refundable and we do not refund unused volume pro-rata: you can cancel at any time and keep sending until the end of the paid period, then the account moves to the free tier.
4. Duplicate or accidental charges
If you were charged twice, charged after a cancellation, or charged by mistake, contact us and we refund the charge in full — this is not subject to the 7-day window.
5. Platform failures
If a send fails due to a technical failure on our side (not recipient-side filters, blocklists or bounces), tell us with the message IDs. We investigate and credit the affected volume or refund the equivalent amount, as appropriate.
6. Abuse and spam
Accounts suspended or terminated for violating the Terms of Service — spam, purchased lists, phishing, prohibited content — are not eligible for refunds.
7. How to request a refund
Email jean@je4ndev.com from your account address (or tell us the account email) with the charge reference. Refunds are processed through Stripe back to the original payment method, typically within 5–10 business days depending on your bank.
8. Cancelling vs refunding
Cancelling stops future charges; it does not refund past ones. You can cancel from the dashboard at any time — no phone call, no retention maze.
9. Changes to this policy
We may update this policy. Changes apply to future purchases from the effective date, never retroactively.
Refund requests and questions: jean@je4ndev.com